1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery fo all orders abouve Rs 499/- to any address within India. However, do note that we do not deliver to PO Boxes, military, restricted areas, and all naval ports. However we reserve the right to deny to any shipping address without providing any reasons.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Saturday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Local Deliveries
We strive to expedite all deliveries in Bangalore and nearby areas. All orders are processed within 2 working days of confirmation and expected to reach within 3 days of successful payment processing or order confirmation.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
International Deliveries
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept all modes of payment including Net banking, Credit cards, Debit cards, UPI, Wallets etc. Your payments are fully secured with us. All payments are encrypted and secured through PayU gateway. We do not store any confidential information in our database